Legal
Privacy and Cookie Policy
This policy explains what information HardRock collects through this website, why we collect it, and the choices you have. It applies to visitors inside and outside Jordan, and is written to meet the Jordanian Personal Data Protection Law No. 24 of 2023 and the EU General Data Protection Regulation (GDPR).
Last updated: August 2026
Who we are
HardRock is a digital marketing and technology agency operating from Khalda, Amman, Jordan. We are the party responsible for the personal data described below, and you can reach us using the contact details at the end of this page.
What we collect
We collect only the information you choose to give us, plus the limited technical data that every website receives in order to serve a page.
- Contact form: your name, company name, email address, phone number, the services you are interested in, and anything you write in the details field.
- Calls and chats handled by our AI assistant: your first and last name, phone number, email address if you give one, and the service you asked about.
- Technical data: your IP address, browser type, the pages you visit, and the language and theme you selected. We use this to serve the site, block abuse, and keep our security logs.
Why we use it
Every piece of information has one stated purpose. We do not repurpose it later for something you did not expect.
- To answer your enquiry, prepare a proposal, and follow up on it.
- With your consent, to measure how well our own advertising works and to reach people with similar interests.
- With your consent, to understand which pages are useful so that we can improve them.
- To protect the site against automated abuse, spam, and attacks.
Cookies we use
A cookie is a small file your browser stores. Ours fall into three groups. The necessary ones are set on every visit because the site cannot work without them: your session, the security token on our forms, and the language, theme and consent choices you made. Nothing in the other two groups is set until you allow it, and you can change your decision at any time using the button above.
Necessary
Required for security, language, theme and the forms on this site. Always on.
categories.necessary.detail
Set on every visit
Analytics
Helps us see which pages are useful so we can improve them.
Google Analytics 4, loaded through Google Tag Manager.
Only with your consent
Marketing
Lets us measure our campaigns and show you relevant content.
Google Ads, the Meta Pixel and the LinkedIn Insight Tag.
Only with your consent
Who we share it with
We do not sell your personal data. A small number of service providers process it strictly on our instructions so that the site and our follow up can run.
- Our hosting and infrastructure providers, which run the site and store its database.
- Our email delivery provider, which sends the notifications generated by the forms on this site.
- Our project management tool, where an enquiry becomes a task for the team that will answer it.
- Google, Meta and LinkedIn, but only where you allowed marketing or analytics cookies. If you did not, their tags do not load and they receive nothing from this site.
How long we keep it
We keep information only for as long as it serves the purpose it was collected for.
- Enquiries and proposal requests: kept while the enquiry is active, and for a reasonable period afterwards as part of our commercial records.
- Leads passed to us by our AI assistant: kept on the same basis as an enquiry made through the contact form.
- Analytics and advertising data: kept by the provider under its own retention settings, and never longer than the period stated in your Google or Meta account settings.
Your rights
Whether you are in Jordan or elsewhere, you have the following rights over the information we hold about you. To exercise any of them, contact us using the details below and we will respond within the period the applicable law allows.
- Ask what personal data we hold about you and receive a copy of it.
- Ask us to correct anything that is inaccurate or incomplete.
- Ask us to delete your data where we have no continuing reason to keep it.
- Withdraw your consent at any time, including your cookie choices, without affecting anything done before you withdrew it.
How we protect it
The site is served over HTTPS and sits behind a network that filters bots and attacks. Enquiries are stored in a private database that only authorised staff can reach after signing in, access to the admin panel requires a password and is rate limited, and passwords are stored hashed rather than in plain text.
Changes to this policy
If we change this policy in a way that affects the choices you made, we will update the date at the top of this page and ask for your cookie preferences again on your next visit.
Contact us
For any question about this policy, or to exercise any of the rights described above, write to us at:
[email protected]